In a 2022 Forrester's Report, using Watson powered chatbots enterprises can save $3.2 million in a period of over 3 years. IBM Watson Assistant is one such powerful NLP engine that can provide the platform to roll out chatbots and virtual assistants. Thus making it possible for us to provide a smooth “Conversational Interface”. Advances in Natural Language Processing (NLP) engines that do continuous learning through Machine Learning Algorithms have cracked the formula for deciphering human conversations. There is a shift in user behavior towards more asynchronous channels as they are more efficient. While there is a surge in online traffic the big spike is happening on social media channels and internal messaging platforms. A study by Business Insider mentions that there is a surge of 30% in the users who are availing Online services in the last quarter. In recent times, the social media presence of users has increased with a spike rate of 40%. AI Powered Chatbots and Virtual Assistants can connect these new asynchronous channels to your end customers, partners or employees.Įnterprises and their CIOs face growing pressure to operate at digital speed.Also, improve SEO of the business website by integrating Chatbots on the same.Improve reach by integrating chatbots on Facebook, Instagram, WhatsApp and even SMS.Provide Instant Service with 24*7 response to customers and prospects, agents, employees across these new communication channels.Advances in AI and Machine Learning have made it possible to serve customers, agents/distributors and employees through these new asynchronous channels.End User service through phone and email is prohibitively expensive especially when it comes to providing 24 X 7 Support.New social media and messaging channels are now available and user preferences have shifted to more asynchronous communication.Customer, Agent/Distributor and Employee Service today rely on traditional channels such as Email, Phone and in some cases a web and mobile application.Support for both Voice and Chat Channels.Multilingual Support for over 38 Languages.Streebo’s bot builder is optional development-only tooling, that customers can choose or they can directly develop and manage it using standard IDEs such as Eclipse and Visual Studio that significantly lowers app development costs as well as reduces support & maintenance costs. Low TCO – Streebo Smart Bots are built using open standards such as Java and JavaScript.Advanced Analytics - Streebo's analytics dashboard is developed to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions, and can be adapted accordingly to give relevant responses and take business decisions.
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